Privacy Policy
Privacy Policy for KL Home Kart
Effective Date: 04-Jun-2025
KL ENTERPRISES (“we”, “us”, “our”) operates the mobile application KL Home Kart and the website www.klhomekart.co.in
(collectively, the “Platform”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.
By downloading, installing, or using the KL Home Kart app, you agree to this Privacy Policy.
If you do not agree, please do not use the app or our website.
1. Information We Collect
We collect information to provide and improve our services to you.
The types of data we collect include:
1.1 Personal Information
Name, email address, phone number
Delivery address, billing address
Order history and purchase details
1.2 Sensitive Personal Information
Payment information (e.g., debit/credit card or UPI details) processed securely by authorized payment gateways
Note: KL Home Kart does not store full payment card details on its servers.
1.3 Non-Personal Information
App usage data, device information (model, operating system, browser type)
Log data and analytics to improve app performance
1.4 Location Information
Location data is collected only when you grant permission, and is used for delivery and service accuracy.
You can disable location access at any time in your device settings.
1.5 Optional Permissions
Depending on your use of the app, the app may request access to:
Camera – to upload images for orders or support
Storage – to save receipts or view invoices
Microphone – only if voice-based search or support is used
2. How We Use Your Information
We use your information to:
Process orders and deliver products
Communicate updates, confirmations, and offers
Improve our app, products, and customer experience
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
3. Sharing and Disclosure of Information
We may share your data only with:
Service Providers – delivery partners, logistics providers, and payment gateways
Legal Authorities – if required by law or to protect our rights
Business Partners – in case of mergers, acquisitions, or business restructuring (with proper safeguards)
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
4. Data Storage and Security
All data is stored securely on servers located in India.
We use industry-standard encryption (SSL/TLS) to protect your information.
Only authorized personnel have access to personal data.
Despite best efforts, no system is 100% secure; you use our services at your own risk.
5. Data Retention
We retain user data only for as long as necessary to:
Fulfill the purposes stated in this Privacy Policy
Meet legal and accounting requirements
After that, your data is securely deleted or anonymized.
6. Your Privacy Rights
You have the right to:
Access, correct, or delete your personal data
Withdraw consent for data collection or marketing communication
Disable app permissions at any time via your device settings
You can contact us at [email protected]
to exercise your rights.
7. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience.
You can manage cookie preferences in your browser settings.
8. Children’s Privacy
Our app is not intended for children under 18.
We do not knowingly collect data from minors.
If you believe a child has provided us personal information, please contact us for deletion.
9. Third-Party Links and Services
The Platform may contain links to third-party websites (e.g., payment gateways).
We are not responsible for their privacy practices. Please review their privacy policies before use.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
All updates will be posted on our website and app.
Your continued use after changes means you accept the revised policy.
11. Contact & Grievance Redressal
If you have any concerns, grievances, or complaints, please contact our Grievance Officer:
Name: Tejaswi
Designation: Grievance Officer
Email: [email protected]
Address: Ahmedabad, Gujarat, India
Effective Date: 04-Jun-2025
KL ENTERPRISES (“we”, “us”, “our”) operates the mobile application KL Home Kart and the website www.klhomekart.co.in
(collectively, the “Platform”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Platform.
By downloading, installing, or using the KL Home Kart app, you agree to this Privacy Policy.
If you do not agree, please do not use the app or our website.
1. Information We Collect
We collect information to provide and improve our services to you.
The types of data we collect include:
1.1 Personal Information
Name, email address, phone number
Delivery address, billing address
Order history and purchase details
1.2 Sensitive Personal Information
Payment information (e.g., debit/credit card or UPI details) processed securely by authorized payment gateways
Note: KL Home Kart does not store full payment card details on its servers.
1.3 Non-Personal Information
App usage data, device information (model, operating system, browser type)
Log data and analytics to improve app performance
1.4 Location Information
Location data is collected only when you grant permission, and is used for delivery and service accuracy.
You can disable location access at any time in your device settings.
1.5 Optional Permissions
Depending on your use of the app, the app may request access to:
Camera – to upload images for orders or support
Storage – to save receipts or view invoices
Microphone – only if voice-based search or support is used
2. How We Use Your Information
We use your information to:
Process orders and deliver products
Communicate updates, confirmations, and offers
Improve our app, products, and customer experience
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
3. Sharing and Disclosure of Information
We may share your data only with:
Service Providers – delivery partners, logistics providers, and payment gateways
Legal Authorities – if required by law or to protect our rights
Business Partners – in case of mergers, acquisitions, or business restructuring (with proper safeguards)
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
4. Data Storage and Security
All data is stored securely on servers located in India.
We use industry-standard encryption (SSL/TLS) to protect your information.
Only authorized personnel have access to personal data.
Despite best efforts, no system is 100% secure; you use our services at your own risk.
5. Data Retention
We retain user data only for as long as necessary to:
Fulfill the purposes stated in this Privacy Policy
Meet legal and accounting requirements
After that, your data is securely deleted or anonymized.
6. Your Privacy Rights
You have the right to:
Access, correct, or delete your personal data
Withdraw consent for data collection or marketing communication
Disable app permissions at any time via your device settings
You can contact us at [email protected]
to exercise your rights.
7. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience.
You can manage cookie preferences in your browser settings.
8. Children’s Privacy
Our app is not intended for children under 18.
We do not knowingly collect data from minors.
If you believe a child has provided us personal information, please contact us for deletion.
9. Third-Party Links and Services
The Platform may contain links to third-party websites (e.g., payment gateways).
We are not responsible for their privacy practices. Please review their privacy policies before use.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
All updates will be posted on our website and app.
Your continued use after changes means you accept the revised policy.
11. Contact & Grievance Redressal
If you have any concerns, grievances, or complaints, please contact our Grievance Officer:
Name: Tejaswi
Designation: Grievance Officer
Email: [email protected]
Address: Ahmedabad, Gujarat, India